Frequently Asked Questions

SocialNet.Bot is a **content management platform** designed to efficiently manage and publish content on Telegram channels.

It allows you to:
- Organize multimedia files
- Schedule publications
- Manage multiple channels
- Automate your content workflow

You need to go to the "Channels" section and click the Manage Channels button, then select the "Connect Existing" option, then select the Telegram channel you want to connect and click the "Connect Channel" button.

No, SocialNet.Bot is designed to be **intuitive and easy to use**.

The interface is visual and guided, with all functions accessible from the main dashboard.

You only need to familiarize yourself with the basic sections:
- Publications
- Vault
- Channels
- Calendar

There are **two ways** to create publications:

**1. Quick Publication:**
From the Dashboard, fill out the form with title, content, select the channel and optionally add a multimedia file.

**2. Full Publication:**
Go to "Publications" > "New Publication" to access more options like scheduling, recurring publication, ppv publications and more.

Yes, you can edit publications at any time **before they are published**.

To edit:
1. Go to "Publications"
2. Find the scheduled publication
3. Click on the edit icon
4. Make the necessary changes

**Note:** Publications already posted to Telegram cannot be edited from the platform.

When creating a publication:

1. Select the **"Schedule"** option instead of "Publish Now"
2. Choose the desired **date and time** using the calendar
3. The publication will be sent automatically at the scheduled time

You can see all your scheduled publications in the **Dashboard calendar**.

**Check the following points:**

1️⃣ The bot has **administrator permissions** on the channel
2️⃣ The **channel ID** is correct
3️⃣ Check the publication status in "Publications" - it may show a specific error message
4️⃣ Try to **republish manually**

⚠️ If the problem persists, contact support.

Telegram has size limits:

📸 **Photos:** 50 MB maximum
🎥 **Videos/Files:** 2 GB maximum

**Solutions:**
- Compress the file
- Split the file into smaller parts
- Verify that your subscription plan allows that size

**Check the following:**

1. You added the bot as **administrator** of the channel on Telegram
2. The channel was correctly added in the "Channels" section
3. Refresh the page (F5)

**If it still doesn't appear:**
- Delete the channel
- Add it again
- Carefully verify the channel ID